Customer Service Supervisor

Equus

Houston, TX

JOB DETAILS
SKILLS
Career Counseling, Contract Requirements, Corrective Action, Customer Service Management, Customer Support/Service, Federal Laws and Regulations, Human Resources Management, Interpersonal Skills, Leadership, Legal, Performance Reviews, Performance Tuning/Optimization, Project Tracking, Regulatory Compliance, Service Delivery, Staff Training, Standard Operating Procedures (SOP), Standards Development, State Laws and Regulations
LOCATION
Houston, TX
POSTED
1 day ago

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description Responsible for overseeing the project's programmatic activities and operationsReviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issuesAnalyzes processes and procedures to optimize performance.Defines and sets operational goalsPrioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staffUnderstand all technical aspects of the operational unitsMaintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programsMaximize performance and productivityDirect/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as neededFacilitate meetings with partners to promote full, frequent communicationCoordinate training activities to ensure that all operations staff are properly trained to implement project activities effectivelyParticipate in development and maintenance of standard operating procedures - Other duties as assignedQualifications Related Bachelor's Degree from an accredited college or university or equivalent experienceExperience organizing, planning and developing program operations at a supervisory levelDemonstrated customer service skills Excellent leadership, interpersonal and human resource management skillsAdditional Information All your information will be kept confidential according to EEO guidelines.EEO Statement Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.#J-18808-Ljbffr

About the Company

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Equus