The Customer Service Supervisor role involves supporting a fast-paced team by managing customer interactions, resolving issues, and assisting the sales team. The ideal candidate prioritizes customer satisfaction, maintains a positive attitude under pressure, and possesses strong communication skills both verbally and written. Proficiency in Accuterm, order processing, and basic Microsoft Word and Excel is required, with product knowledge in lumber and building materials a plus. Key skills include research, teamwork, and multitasking. Requirements include a Bachelor's degree or equivalent, 1-2 years of client support experience, CRM familiarity, and excellent time-management. The position aims to deliver high-quality service, address customer concerns effectively, and contribute to team goals in a dynamic environment. This is an at-will position with potential for additional responsibilities and accommodations as needed.