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Customer Service Specialist - Tempe, AZ

Stratacuity

Irving, TX

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JOB DETAILS
SALARY
$23–$25 Per Hour
SKILLS
Americans with Disabilities Act (ADA), Banking Services, Business Development, Call Centers, Call Volume, Career Counseling, Commercial Loans, Communication Skills, Contact Management, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Financial Services, Genetics, Information Technology & Information Systems, Internet Search, Legal, Loan Closing, Loan Origination, Maintain Compliance, Multilingual, Multitasking, Organizational Skills, Performance Management, Regulatory Compliance, Risk, Sales, Sales Pipeline, Sales Qualification, Sales Support, Spanish Language, Time Management, Website Conversion
LOCATION
Irving, TX
POSTED
Today
Job#: 3035171Job Description:Client: Financial ServicesTeam: TBAJob Title: Customer Service SpecialistLocation: Tempe, AZ - Hybrid (3 days onsite Tue-Thurs; training first month onsite 5 days)Contract Length: 6 months (possible extension or conversion)Pay Rate: $23 - $25Top Requirements:* 6+ months of customer service, financial services, or contact center experience* Strong communication and organizational skills with attention to detail* Ability to manage pipeline activities (tracking, follow-ups, documentation)Plusses:* Bilingual Spanish is a plus* Experience in sales support, lead triage, or referral management* Experience in financial services or banking environments* Strong note-taking and CRM/documentation skills* Ability to manage multiple tasks in a fast-paced environmentJob Summary:In this contingent resource assignment, you may: Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service.Day-to-Day Responsibilities:* Handle inbound and outbound customer interactions supporting pilot triage and sales processes* Contact customers to confirm business needs and qualify leads* Route confirmed leads to appropriate sales consultants* Track all contact attempts and maintain detailed pipeline documentation* Schedule calls between customers and sales consultants* Maintain accurate and concise notes within referral systems* Support referral intake and assignment workflows* Assist with follow-ups, callbacks, and customer communication* Ensure timely processing of customer requests and documentation* Participate in feedback sessions to improve pilot performance and processes* Monitor workload and assist in balancing referral volumes and call queue responsibilities* Provide excellent customer service while maintaining compliance with policies and proceduresEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.Employee Type:ContractLocation:Irving, TX, USJob Type:Date Posted:May 20, 2026Pay Range:$23 - $25 per hourSimilar Jobs* Customer Service Specialist II* Sr. Customer Service Spec.* Service Center Representative* Commercial Loan Closing Specialist - AZ* Bilingual Mortgage Origination Customer Service Rep

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