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Client Services Jobs

Customer Service Specialist

Strategic Staffing Solutions

Tempe, AZ

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Contact Management, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Follow Through, Lead Management, Leadership, Multilingual, Onboarding, Presentation/Verbal Skills, Resolve Customer Issues, Sales Operations, Sales Pipeline, Sales Qualification, Sales Support, Spanish Language, Underwriting
LOCATION
Tempe, AZ
POSTED
2 days ago
Job Description

Customer Success Specialist

Tempe, AZ

Training - 1st 4 weeks is 100% in office

Post Training schedule - 3 days a week in office Tue-Thurs in office (Mon and Fri WFH)

W2 Rate - $25/hr

  • Bilingual Spanish is a plus
Customer & Sales Operations
  • Lead qualification, customer triage, and pipeline management
  • Strong understanding of the sales funnel (lead qualification conversion activation)
  • Experience in sales operations or sales support environments
Communication Skills
  • Strong verbal communication for customer outreach and validation calls
  • Clear, structured written communication for CRM updates and referral notes
  • Confident handling of customer questions, objections, and clarifications
  • Spanish bilingual communication preferred - NOT REQUIRED
Customer Experience & Problem Solving
  • Ability to quickly assess customer intent and business needs
  • Strong judgment in early-stage customer conversations
  • Customer-first mindset in triage and routing decisions
  • Ability to determine when escalation or handoff is required
Organization & Execution
  • Strong attention to detail in tracking contacts, follow-ups, and outcomes
  • Excellent note-taking and documentation skills
  • Ability to manage multiple leads or cases simultaneously
  • Strong follow-through on callbacks, schedules, and assigned tasks
Tools & Systems
  • Experience with CRM or lead management systems (including manual tracking environments)
  • Familiarity with scheduling and workflow coordination tools
Sales Support & Workflow Coordination
  • Experience supporting sales teams in structured handoff models
  • Understanding of post-qualification workflows:
    • documentation follow-ups
    • contract coordination
    • underwriting/validation collaboration
    • onboarding and activation support

About the Company

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Strategic Staffing Solutions

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