Sign upLog in

Customer Service Specialist

TOTE Maritime Alaska LLC

Tacoma, WA

Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Affirmative Action, Billing, Cargo/Freight, Communication Skills, Competitive Research, Computer Skills, Customer Relations, Customer Relationship Management (CRM), Customer Service Evaluation, Customer Support/Service, Data Entry, Documentation, Electronic Data Interchange (EDI), Employee Relations, Establish Priorities, Internet Application, Internet/Online Service, Logistics, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Reporting Skills, Resolve Customer Issues, Sales Management, Team Player, Track Customer Issues, Writing Skills, eCommerce
LOCATION
Tacoma, WA
POSTED
30+ days ago
POSITION PROFILE (Job Summary)

This position is responsible for managing customer relationships and providing excellent customer service by monitoring and accommodating customer needs, creating and managing bookings, providing problem resolution, producing reports, tracking cargo and coordinating equipment.

Essential Job Responsibilities AND Results

Create and update bookings, bills of lading and transport bookings.
Assign customer booking(s) to a designated TOTE Maritime Alaska vessel.
Answer customer questions regarding vessel sailing or other operational requirements.
Track cargo and provide tracking information to customers.
Research and resolve customer issues and answer customer questions.
Inform customers of applicable policies, schedule updates and regulations related to shipment.
Arrange logistics spots, transloads, deliveries and pickups.
Monitor and correct all Web and EDI bookings.
Call on customers to develop customer relationships.
Create temporary organizations and add new contact information to existing organizations.
Run and audit various reports for customers and internal use.
Build positive, collaborative relationships with internal employees and departments.
Provide support throughout the department.
Perform accurate and efficient data entry/keyboarding.
Assist Documentation in getting signed bills of lading, scanning and attaching.
Report on developing market conditions, service issues and competitive activities.
Effectively perform additional duties, as assigned.

Qualifications (Education, Experience and Certifications)

Associate's degree required (this requirement may be waived with at least three years comparable experience in the transportation industry).
Three to four years customer service or billing experience, preferably in transportation.

KNOWLEDGE, Skills And Abilities

Excellent customer service skills.
Excellent verbal and written communication skills.
Good math skills.
Good organizational skills.
Must be a team player.
Ability to multi-task and prioritize.
Ability to work with little or no supervision.
Ability to work flexible hours, including evenings and weekends, as required.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.

JUDGEMENT

Independent judgment and work prioritization skills in a high pressure environment, while simultaneously managing various work assignments.

COMMUNICATION SKILL
Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers.

STRESS ON THE JOB
Ability to work under extreme pressure with a high level of accuracy.WORK ENVIRONMENT
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
PHYSICAL EFFORT
Most work requires normal physical effort.

MANUAL DEXTERITY

Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

Competencies can be found in UltiPro under the Careers/Employment Tab

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The salary range is $40, 000-67,100, with an expected target salary of $52,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.

About the Company

T

TOTE Maritime Alaska LLC