Temporary, Contractor, Full-time
Call Centers, Communication Skills, Continuous Improvement, Customer Support/Service, Detail Oriented, Federal Laws and Regulations, Financial Services, Insurance, Presentation/Verbal Skills, Problem Solving Skills, Regulations, State Laws and Regulations, Team Player, Underwriting, Writing Skills
JOB LOCATION: Springfield, MA or remote
WAGE RANGE*: 20 - 24/ hour
JOB NUMBER: 37188771
REQUIRED EXPERIENCE:
High School Diploma or equivalent
3+ year of customer service experience, preferably in a call center or
3+ service center environment
Comfort handling frequent inbound phone interactions Exceptional written and verbal communication skills
Associate or bachelor's degree
Bi-lingual (Spanish)
JOB DESCRIPTION
The Ideal Qualifications
Willingness to work west coast hours (until 8 pm ET) Experience in Financial Services or Insurance Familiarity with new business, underwriting, or case servicing processes Proven ability to deliver exceptional customer service in a high-volume environment Strong problem-solving skills and sound judgment Ability to manage competing priorities while maintaining attention to detail Proficiency in navigating multiple systems and tools simultaneously Collaborative team player with a positive, customer-first mindset Thrives in fast-paced, evolving environments Committed to service excellence and continuous improvement
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.T
The Computer Merchant, LTD.