Customer service specialist

We're hiring a Customer Service Specialist to join a local clients team! In this role, you'll build relationships with clients, support sales and internal teams, manage order accuracy, and ensure timely delivery for a seamless customer experience. If you're detail-oriented, great at communication, and thrive in a fast-paced environment, we'd love to hear from you!

salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Promote services to both new and existing customers.
• Provide support to field sales and internal teams.
• Serve as the primary liaison between customers and the quality, engineering, and manufacturing departments.
• Generate quotes, coordinate order entry, and communicate requirements to relevant personnel.
• Expedite orders to ensure timely delivery to meet customer needs.
• Build strong relationships with category buyers to drive sales growth and quickly resolve customer issues for positive scorecard results.
• Perform customer service and account maintenance, including scorecard and portal management.
• Review orders for accuracy, coordinate order entry, and share necessary information with internal departments, external customers, and sales teams.
• Coordinate customer quote activity and maintain CRM records.
• Prepare and present quotations and proposals directly to customers or alongside field sales representatives.
• Monitor account activity, assess performance, and provide sales forecasts.
• Occasional travel to customer locations may be required (up to 10%).
• Collaborate with the sales and customer experience teams to analyze customer data and optimize sales strategies.
• Manage CRM and ensure effective data management.
• Oversee customer data within company ERP and CRM systems.

• Telephone Etiquette
• CUSTOMER ORDERS/SALES
• Customer Relations
• Basic Computer Skills
• Account Management
• Data Entry
• ERP
• Order Entry
• CRM
• Client Service
• Basic Software Skills
• Customer Service
• 
  Qualifications
• Years of experience: 3 years
• Experience level: Experienced
• 
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.