Accounting, Administrative Skills, Automatic Call Distributor (ACD), Billing, Call Volume, Change Requests/Orders, Communication Skills, Contract Management, Corporate Compliance, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Establish Priorities, Finance, Internet Search, Maintain Compliance, Microsoft Excel, Multitasking, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Time Management, Writing Skills
Our associates celebrate lives. We celebrate our associates.
SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.
Key Responsibilities
- Provide prompt, courteous, and professional customer interactions within an automatic call distribution (ACD) queue environment.
- Deliver billing and account support to internal and external customers, including:
o Status updates on change requests
o Refund processing
o Cancellation requests
o Payment applications
- Accurately update customer information in the contract management system in accordance with company policies and customer requests.
- Process cancellation requests and coordinate merchandise returns with the manufacturer.
- Track and monitor the delivery status of returned merchandise.
- Maintain accurate documentation and ensure compliance with company guidelines and procedures.
- Collaborate with internal departments to resolve customer issues efficiently and effectively.
Qualifications & Skills
- Detail-Oriented: Strong accuracy and attention to detail in data entry and documentation.
- Customer-Focused Mindset: Positive attitude with a commitment to delivering exceptional
service.
- Multitasking Ability: Capable of managing multiple priorities in a fast-paced environment.
- Organizational Skills: Strong time management and prioritization skills.
- Technical Proficiency:
o Advanced proficiency in Microsoft Excel (required)
o Working knowledge of other Microsoft Office applications
o Prior experience in customer service
o Billing and payment processing experience
o Data entry experience
Core Competencies
- Excellent verbal and written communication skills
- Active listening and problem-solving abilities
- Strong understanding of company products, services, and policies
- Ability to apply policies effectively when performing administrative tasks
- Professionalism and teamwork
These qualifications are essential for success in this position, as you will be expected to manage
various tasks simultaneously. You should have excellent communication and customer service
skills, a strong understanding of company products, services, and policies, and the ability to apply
them effectively when completing administrative duties. Listening, understanding, and clear
communication with both customers and employees are vital components of this role.
Postal Code: 33317
Category (Portal Searching): Finance and Accounting
Job Location: US-FL - Plantation
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance