Customer Service Specialist

This position serves as the primary liaison between our customers and internal teams, ensuring seamless experience from quotation through order fulfillment and delivery.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced manufacturing environment. This role requires excellent communication skills, strong organizational abilities, and the ability to collaborate across multiple departments to meet customer expectations and support business objectives.

·         Serve as the primary point of contact for customer inquiries via phone and email.

·         Process customer purchase orders, quotations, and order acknowledgments accurately and efficiently.

·         Provide customers with pricing, product availability, lead times, shipment status, and delivery updates.

·         Manage customer orders throughout the entire order lifecycle, from order entry through shipment.

·         Coordinate closely with Sales, Engineering, Production, Planning, Purchasing, Quality, and Shipping to ensure customer requirements are met.

·         Monitor production schedules and proactively communicate changes, delays, or potential issues to customers.

·         Review purchase orders for accuracy, pricing, delivery requirements, and contractual terms.

·         Maintain accurate customer information, order records, and documentation within the ERP system.

·         Assist customers with returns, warranty requests, and order discrepancies, ensuring timely resolution.

·         Support the Sales team by preparing quotations, processing orders, and responding to customer requests.

·         Coordinate customer documentation, including certifications, packing lists, invoices, and shipping documents, as required.

·         Build and maintain strong customer relationships through responsive, professional, and solution-oriented service.

·         Identify opportunities to improve customer satisfaction and internal processes.

·         Perform other related duties as assigned.