Administrative Skills, Analysis Skills, Arabic Language, Bidding, Billing, Chinese Language, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, EEO Regulations, English Language, Firearms Experience, Lift/Move 25 Pounds, Mathematics, Microsoft Office, Office Equipment, Online Chat, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Retail, Spanish Language, Time Management, Writing Skills
Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist in Rock Island, Illinois! Deliver world-class customer support as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.
This non-exempt, full-time position is 100% on-site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.
What does world-class customer care look like?
- It’s all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
- Keep accurate records of customer interactions.
- Support and encourage teammates to achieve shared goals and objectives.
- Engage in active listening and problem solving with customers.
Why work for Rock Island Auction Company?- Weekly pay
- Paid time off (PTO) and holidays
- Offer comprehensive benefits package
- Opportunities for advancement
Essential Job Functions - Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
- Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
- Outbound calling for solicitation of bids and contacting clients.
- Process customer invoices and post-auction follow-ups, ensuring timely payments and account updates.
- Create and update customer data within multiple in-house databases.
Qualifications- Ability to learn and apply ATF compliance and internal protocols.
- Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
- Effective professional written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to maintain confidentiality and act with integrity.
- Intermediate proficiency with computers (including Microsoft Office) and office equipment.
- Knowledge and ability to perform basic math skills.
- Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.
Education and Experience- High school diploma or equivalent required; associate’s degree in a related field preferred.
- Minimum one year of experience in customer service, administrative support, or a related role.
- Experience in auction services, retail, or high-volume customer interaction environments is a plus.
The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.
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Rock Island Auction Company