Accounts Receivable, Billing, Collection Agency, Credit and Collections, Customer Service Management, Customer Support/Service, Healthcare, Retail, Trial Balances
LOCATION
Providence, RI
POSTED
1 day ago
Under general supervision of Collection/ Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. RESPONSIBILITIES:Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances. Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required. Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made. Research and resolve billing questions from walk-in and dis...Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient