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Job Posting End Date: This job posting will be removed on July 10 2026.
This position can report to Overland Park, KS or Wichita, KS Service Center
What You Will Do
Analyze and maintain integrity of Customer Information System (CIS) and Field Service Systems (FSS). Monitor system activities and provide user support.
Develop and modify CIS/FSS programs including:
Setup and maintain Personnel, Agendas, Availability, Work Sequences and Deployment Plans within FSS programs. (Specified by Position)
Coordinate with service managers and supervisors associated with scheduling/shift changes of employees and make necessary changes to Deployment Plans within FSS programs. (Specified by Position)
Provide information and assistance to CIS and FSS users, training coordinators, and IT employees relative to:
Develop and modify Interface programs including:
Compose, prepare, and verify information and reports including:
Regular and reliable attendance is required in performance of job.
Employee may perform additional responsibilities as assigned.
What You Will Need
Preferred Bachelor's Degree in Business Administration, Computer Information Systems or an equivalent combination of formal education and the following job related experience.
Experience with and thorough knowledge of customer services policies and procedures.
Experience with and thorough knowledge of Field Scheduling Systems. (Specified by Position)
Demonstrated ability to analyze, identify, and resolve CIS/FSS user(s) and system problems.
Experience in Structured Query Language (SQL) or similar computer language to access and manage database functions.
Knowledge of application of basic math and algebraic formulas.
Experience in use and function of office equipment including desktop and computer applications.
Demonstrated ability working with Microsoft Office applications.
Experience researching and composing reports, procedures, forms, and correspondence.
Experience developing information and conducting group presentations.
Experience interacting, advising, training and communicating effectively.
Experience reading and interpreting manuals, governmental rules and regulations, specifications, reports, and correspondence.
Read and write fluently in English
Applicable driver's license. Requires periodic travel to other company facilities for user support.
Operate office tools and equipment.
Communicate and exchange information; conduct oral presentations.
Visual abilities to perform job responsibilities.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few: