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Customer Service Specialist - Part-Time Only

Aqua-Tots Development

Laurel, MT

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Computer Skills, Computer Software, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, Fast Food, Hospital, Housekeeping/Cleaning, Leadership, Lift/Move 30 Pounds, Mandarin Chinese Language, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Sales, Schedule Development, Spanish Language, Telehealth, Telephone Skills
LOCATION
Laurel, MT
POSTED
Today
Pay & Advancement
  • Starting pay: $18/hour
  • Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
  • Must be 18+ years old to apply
At Aqua-Tots Swim Schools, we provide the highest quality swim lessons-and we have a blast doing it! Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That's why we're looking for friendly, enthusiastic team members who want to make a difference.

The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:
  • Starting pay: $18/hour (Must be 18+ years old to apply)
  • Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
  • Only Part-Time Hours available
  • Weekly and Monthly contests to win prizes and money
  • Career growth into leadership roles
  • Paid training
  • Medical, dental, and vision benefits (for eligible team members)
  • 401(k) with company match
  • Telehealth + supplemental insurance (disability, accident, hospital)
  • Quarterly team outings & holiday parties
  • Employee and member referral bonuses
  • Educational Assistance & Personal Enrichment programs
  • Employee family swim lesson discounts
  • Break room stocked with snacks & drinks
  • Closed for major federal holidays
  • Aqua-Tots Core Values
Want to see what it's like to work here?

Watch this short video:

What we are looking for
  • Outgoing, friendly, and professional
  • Excellent communication and hospitality skills
  • Comfortable using computers and scheduling software
  • Great at multitasking and staying organized
  • Detail-oriented and dependable
  • Customer service or hospitality experience preferred
  • Sales experience is a plus
  • Bilingual is a bonus (Spanish, Mandarin, etc.), but not required
What this position is NOT:
  • This is not a receptionist position
  • This is not a full-time position
  • This is not a seasonal or short-term position
Schedule Requirements
  • Minimum of 3 shifts per week:
  • At least 2 weekday afternoon/evening shifts (3:30-8:30 PM) AND
  • 1 weekend shift - Saturday OR Sunday (8:30 AM-1:30 PM)
Job Requirements
  • Must be 18 years or older
  • This is a front-facing position requiring constant interaction with families, children, and staff, and providing friendly, welcoming, and engaging greetings and support.
  • Must be able to stand and remain on your feet for the full shift
  • Must be able to lift up to 30 pounds when needed
  • Must be able to walk in and out of the heated pool room throughout the shift (temperature and humidity changes)
  • Must have Strong computer proficiency and the ability to quickly learn new systems
  • Must be able to manage customer scheduling and navigate multiple computer programs simultaneously
  • Must be able to securely manage and remember multiple passwords
  • Must be capable of multitasking efficiently in a fast-paced environment
  • Must have strong attention to detail and a high level of accuracy
  • Must have excellent verbal communication and professional phone skills
  • Must be able to perform light cleaning duties, including mopping, wiping down surfaces, organizing, and taking out trash
  • Must be able to staff meetings and in-service trainings.
  • Must be dependable, punctual, and reliable
What You'll Do
  • Greet customers with a warm, welcoming attitude
  • Communicate effectively with families and children
  • Build strong relationships-learn names, show you care
  • Answer phones, give tours, and explain swim programs
  • Enroll students and manage class schedules using our system
  • Resolve customer concerns with empathy and professionalism
  • Maintain a clean, friendly, and safe front desk and lobby
  • Smile and have fun while making a difference!
Work schedule
  • Weekend availability
  • Monday to Friday
Benefits
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • 401(k)
  • 401(k) matching
  • Referral program
  • Employee discount
  • Paid training
  • Vision insurance
  • Life insurance
  • Disability insurance

About the Company

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Aqua-Tots Development