Customer Service Specialist - Part-Time Only

Pay & Advancement

• Starting pay: $18/hour
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Must be 18+ years old to apply

At Aqua-Tots Swim Schools, we provide the highest quality swim lessons—and we have a blast doing it! Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That’s why we’re looking for friendly, enthusiastic team members who want to make a difference.

The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:

• Starting pay: $18/hour (Must be 18+ years old to apply)
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Only Part-Time Hours available
• Weekly and Monthly contests to win prizes and money
• Career growth into leadership roles
• Paid training
• Medical, dental, and vision benefits (for eligible team members)
• 401(k) with company match
• Telehealth + supplemental insurance (disability, accident, hospital)
• Quarterly team outings & holiday parties
• Employee and member referral bonuses
• Educational Assistance & Personal Enrichment programs
• Employee family swim lesson discounts
• Break room stocked with snacks & drinks
• Closed for major federal holidays
• Aqua-Tots Core Values

Want to see what it’s like to work here?

Watch this short video: https://youtu.be/F3T0BDAEGVk?si=78xNWLGa0AlJw4KS

What we are looking for

• Outgoing, friendly, and professional
• Excellent communication and hospitality skills
• Comfortable using computers and scheduling software
• Great at multitasking and staying organized
• Detail-oriented and dependable
• Customer service or hospitality experience preferred
• Sales experience is a plus
• Bilingual is a bonus (Spanish, Mandarin, etc.), but not required

What this position is NOT:

• This is not a receptionist position
• This is not a full-time position
• This is not a seasonal or short-term position

Schedule Requirements

• Minimum of 3 shifts per week:
• At least 2 weekday afternoon/evening shifts (3:30–8:30 PM) AND
• 1 weekend shift – Saturday OR Sunday (8:30 AM–1:30 PM)

Job Requirements

• Must be 18 years or older
• This is a front-facing position requiring constant interaction with families, children, and staff, and providing friendly, welcoming, and engaging greetings and support.
• Must be able to stand and remain on your feet for the full shift
• Must be able to lift up to 30 pounds when needed
• Must be able to walk in and out of the heated pool room throughout the shift (temperature and humidity changes)
• Must have Strong computer proficiency and the ability to quickly learn new systems
• Must be able to manage customer scheduling and navigate multiple computer programs simultaneously
• Must be able to securely manage and remember multiple passwords
• Must be capable of multitasking efficiently in a fast-paced environment
• Must have strong attention to detail and a high level of accuracy
• Must have excellent verbal communication and professional phone skills
• Must be able to perform light cleaning duties, including mopping, wiping down surfaces, organizing, and taking out trash
• Must be able to staff meetings and in-service trainings.
• Must be dependable, punctual, and reliable

What You’ll Do

• Greet customers with a warm, welcoming attitude
• Communicate effectively with families and children
• Build strong relationships—learn names, show you care
• Answer phones, give tours, and explain swim programs
• Enroll students and manage class schedules using our system
• Resolve customer concerns with empathy and professionalism
• Maintain a clean, friendly, and safe front desk and lobby
• Smile and have fun while making a difference!

Aqua-Tots Swim Schools is the leader in swim instruction for children ages 4 months to 12 years, with locations in communities across the globe. Our vision is simple but powerful: to save lives by teaching children how to become safe and confident swimmers for life.
We are passionate about providing a family-friendly experience, a positive team culture, and a world-class swim education. Whether in the pool or at the front desk, every team member plays a key role in helping children gain life-saving skills and giving parents peace of mind.
If you're energetic, dependable, and love working with families and kids, Aqua-Tots is a place where you can grow, thrive, and make a lasting difference—one swimmer at a time.

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