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Customer Service Specialist - NJ

Staff Perm

Manasquan, NJ

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Background Investigation, Billing, Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Service Operations, Customer Service Systems, Customer Support/Service, Electronic Data Interchange (EDI), Email Software, Establish Priorities, Federal Laws and Regulations, High School Diploma, Maintenance Services, Multitasking, NetSuite, Novell eDirectory (formerly NDS), Operations, Order Processing, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Record Keeping, Reporting Skills, Resolve Customer Issues, Retail, SAP ECC (fka SAP R/3 and SAP ERP), Safety/Work Safety, Sales, Small Business, State Laws and Regulations, Technical Support, Time Management, Transaction Processing/Management, Trend Analysis, Writing Skills
LOCATION
Manasquan, NJ
POSTED
1 day ago
Customer Service Specialist
The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.

LOCATION: Manasquan, NJ 08736
PAY RATE: 25.00 hour
HOURS: 8:00am to 5:00pm

Customer Support & Communication
  • Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
  • Provide accurate information regarding products, services, policies, and procedures
  • Resolve customer concerns, complaints, or issues effectively, escalating when
  • Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
  • Process customer orders, returns, refunds, exchanges, or service requests
  • Enter and update customer information in company systems
  • Verify pricing, availability, and order status
  • Familiar with EDI order entry
Documentation & Recordkeeping
  • Maintain detailed and accurate customer records and interaction logs
  • Document issues, resolutions, and follow-up actions
  • Generate basic reports related to customer activity as needed
Coordination & Support
  • Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
  • Assist with service improvements by identifying trends or recurring issues
  • Support other clerical or administrative tasks as assigned

Required Qualifications
  • High school diploma or equivalent
  • Previous customer service or clerical experience preferred
  • Strong verbal and written communication skills
  • Basic proficiency with computers, email, and office software
  • Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications
  • Experience in customer service functions within an ERP (SAP, NetSuite, NDS)
  • Prior experience in a call center, retail, or service-based environment

Pre-Employment Screening:
Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048

About the Company

S

Staff Perm

Staff Perm has helped 1000’s of professional’s change companies for a better work environment, culture and earnings potential.   We network with hiring managers to bring career opportunities to professionals that are looking to advance their career.   9 out of 10 experts agree that the best way to create career growth is to seek an opportunity with a company that is willing to provide it.   

 

Many managers don’t understand the need for work life balance or today's employees.   They rely on our experience to connect talent that drives business success.  We work with you to define what your seeking in your career change and provide you with the opportunity to interview with the decision makers that can make it happen.   

 

90% of professionals are passive job seekers; working, but not really content.  Let Staff Perm help you with your next career change while you work!

 

Staff Perm provides equal employment opportunities EEO to all employees and applicants for employment without regard to race, color, religion, sexual orientation, national origin, age, disability or genetics.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2013
WEBSITE
http://www.staffperm.com