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Customer Service Specialist

Abbott

Livermore, CA

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JOB DETAILS
SKILLS
Call Centers, Call Volume, Communication Skills, Computer Skills, Congestive Heart Failure, Customer Escalations, Customer Relations, Customer Support/Service, Demographics, Dental Insurance, Detail Oriented, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Hospital, Insurance, International Health, Life Insurance, Maintain Compliance, Medical Diagnosis, Medical Equipment, Medical Products, Microsoft Office, Multitasking, Order Management, Prescription Drugs, Presentation/Verbal Skills, Privacy Controls, Product Support, Product Testing, Regulatory Compliance, Scripting (Scripting Languages), Technical Support, Testing, Vision Plan, Writing Skills
LOCATION
Livermore, CA
POSTED
2 days ago
Job Title: Customer Service Specialist

Location: Livermore, CA 94550

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: Monday - Friday | Candidates must be flexible for trainingschedules and occasional shift coverage between 5:00 AM - 5:00 PM PST

Position Overview

Abbott Heart Failure - Acelis Connected Health is seeking a Customer Service Specialist to support patients and customers in a fast-paced, high-volume call center environment.

This role involves handling inbound and outbound calls, assisting customers with account updates, collecting INR results, creating supply orders, and providing general product and testing support. The ideal candidate will have strong customer service skills, excellent attendance, and the ability to multitask efficiently.

Top Skills Required
  • Previous experience in a high-volume call center environment
  • Strong attention to detail
  • Excellent attendance and reliability
  • Strong communication and computer skills
Key Responsibilities
  • Handle inbound and outbound customer calls
  • Collect, receive, and record INR results
  • Assist customers with demographic, physician, and member plan updates
  • Create and manage supply orders
  • Follow call scripts and company procedures during customer interactions
  • Contact physicians regarding INR results based on reporting requirements
  • Support customers with testing procedures and digital platform usage
  • Provide product overviews and basic technical assistance
  • Assist with customer concerns, escalations, and complaints
  • Maintain schedule adherence and attendance standards
  • Follow HIPAA, privacy, security, and regulatory compliance policies
Required Qualifications
  • High School Diploma or equivalent
  • Minimum 2 years of high-volume call center experience
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office, smart devices, and navigating multiple systems
  • Ability to adapt in a fast-paced environment with changing priorities
Preferred Qualifications
  • 2+ years of high-volume call center experience
  • Experience in a clinical or healthcare environment
  • Associate's Degree preferred
Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
  • Published on 20 May 2026, 2:02 PM

About the Company

A

Abbott

At Abbott, we are enthusiastic, energetic and committed to doing great work every day. Our employees are passionate about helping to translate science into lasting contributions to health care and the health of people worldwide. At the heart of our organization is our "Promise for Life"—a statement that embodies our company's commitment to employees, shareholders, local communities and the people who depend on our company and products to live healthier lives.

Vital to our promise is the speed in which we act, respond and deliver. As Abbott employees, we are ready to meet change and challenges head-on. As a result, we are a company that adapts quickly, and through our passion for innovation we are able to continually create a pipeline of products that help improve the length and quality of life around the world.

We are proud of our rich, more than 120-year history. We continue to be driven to advance leading-edge science and technologies, support diversity, focus on exceptional performance and earn the trust of those we serve.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1910
WEBSITE
http://www.abbott.com/

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