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Customer Service Specialist

Fiserv

Liberty Lake, WA

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JOB DETAILS
SALARY
$34,800–$50,600 Per Year
SKILLS
Banking Services, Billing, Business Growth, Business Support, Call Centers, Chargebacks, Computer Skills, Credit Cards, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Disability Insurance, Employee Assistance Plan, Funding, IT Service Management (ITSM), Identify Issues, Life Insurance, Maintenance Services, Merchant Financial Services, Merchant Services, Mobile Applications, Multiplatform/Cross-Platform, Onboarding, Online Chat, Payment Processing, Point of Sale (POS) Systems, Problem Solving Skills, Psychiatry and Mental Health, Resolve Customer Issues, Retail, Retirement Planning, Sales, Sales Management, Stock Purchase Plans, Team Player, Technical Support, Time Management, eCommerce
LOCATION
Liberty Lake, WA
POSTED
11 days ago
**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Customer Service Specialist **About your role:** As a Customer Service Specialist, you will provide day-to-day support for Merchant Services clients who use Fiserv payment solutions to serve their customers. You will work across phone, email, and online chat channels to research issues, resolve inquiries, and guide clients on available platform capabilities. This role is important to client satisfaction, first-call resolution, and helping merchants use Fiserv tools effectively to support business growth. **What you'll do:** + Serve as a primary point of contact for merchant day-to-day inquiries and own issue resolution through completion. + Research and resolve client questions by navigating Merchant Services platforms and subsystems, including North, South, proprietary, and TSYS applications. + Respond to merchant issues related to interchange and chargeback compliance, billing, funding, batch detail reporting, e-Commerce products, and reporting tools. + Explain BAMS systems and product reporting to merchants to address questions and resolve concerns. + Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and reporting issues. + Complete routine account-related support for banking partners, investigate service requests, and provide timely issue resolution across billing, reporting, payments, products, and solutions. + Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. **Experience you'll need to have:** + 2+ years of experience in a contact center, client support, customer service, or Merchant Services environment handling client inquiries and issue resolution. + 2+ years of experience using call center policies and procedures to manage service interactions across phone, email, and chat channels. + Experience using computer-based systems to research account activity, document case details, and resolve merchant support issues across multiple platforms. + Ability to explain billing, reporting, payment, and product information to clients and train users on back-office tools as applicable. + High school diploma or equivalent, or equivalent combination of education, related experience and/or military experience. **Experience that would be great to have:** + Experience supporting Merchant Services, payment processing, or acquiring clients. + Experience with TSYS, BAMS, or similar payment platform applications. + Experience supporting interchange, chargebacks, funding, or batch reporting inquiries. + Experience supporting POS or PC equipment in a client-facing environment. **How you'll work:** + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. + This role requires use of a computer and audio equipment. **Sponsorship:** You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. **Benefits at Fiserv:** + Fuel Your Life program to support your physical, financial, social, and emotional well-being. + Paid holidays and generous time away policies. + No-cost mental health support through Employee Assistance Programs. + Living Proof program to recognize your peers' extra effort with points redeemable for rewards. + Eight Employee Resource Groups to foster a collaborative culture and expand your network. + Unparalleled professional growth with training, development, and internal mobility opportunities. + Medical, dental, vision, life, and disability insurance options available from day one. + Retirement planning and discounted shares with the Employee Stock Purchase Plan. + Tuition assistance and reimbursement program. + Paid parental, caregiver, and military leave. _Candidates with experience in Client Support, Customer Service, Customer Success, Account Support, Technical Support, Hospitality (Server/Cashier), Retail, Customer Care, Contact Center, Call Center, Help Desk, Account Management, Financial Services, Merchant Services, Point-of-Sale (POS) Systems, Troubleshooting, Issue Resolution, CRM Systems and Customer Retention are encouraged to apply!_ **Salary Range** $34,800.00 - $50,600.00 These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

About the Company

F

Fiserv

Fiserv (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Ranked No. 1 on the FinTech 100 international listing of top technology providers to the financial services industry for 6 of the last 7 years, Fiserv drives innovation that transforms experiences for more than 16,000 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.To learn more, visit us www.fiserv.com.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1984
WEBSITE
https://www.fiserv.com/index.aspx