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Customer Service Specialist

Unicity

Las Vegas, NV

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JOB DETAILS
SALARY
$19–$21 Per Hour
SKILLS
Cellular Telephone, Customer Experience, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Collection, Demographics, Distribution Channel, Leading Edge Technology, Organizational Skills, Product Programs, Quality of Life, Reimbursement, Resolve Customer Issues, Team Lead/Manager
LOCATION
Las Vegas, NV
POSTED
4 days ago
Company Overview

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Las Vegas, NV and will be on-site. The pay range is $19-$21 DOE with opportunities to advance.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

In addition to competitive pay we can offer:
  • Heath, Dental, Vision, Life and other benefits that begin within a month
  • Paid maternity and paternity leave
  • Generous vacation allowance in addition to company paid holidays
  • 401(k) with company match
  • Substantial company product allowance
  • Reimbursement for internet, cell phone and gym/wellness activities
Customer Service Specialist Job Responsibilities:
  • Provides primary support to customers by answering routine questions and resolving common technical or account problems.
  • Documents customer issues thoroughly to assist senior team members in tracking the root cause of problems and escalating necessary information to managers for solutions.
  • Assists in gathering data and feedback on specific problem areas or opportunities by engaging directly with relevant customer demographics.
  • Communicates customer feedback and the day-to-day customer experience to the Customer Service Manager or team lead.
  • Actively participates in training to learn the processes and daily actions of customer service representatives and Unicity Distributors, and contributes ideas for efficiency and improvement.
  • Maintains detailed, organized records and notes from all interactions with the field.
  • Contributes to team success by completing assigned tasks and supporting related projects as required.
  • Participates in all required local training and professional development events.

About the Company

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Unicity

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