Customer Service Specialist

Customer Service Specialist | Join us | Saint-Gobain

• Contact
• Saint-Gobain in the world

Select your language

English

Chinese, SimplifiedCzechDanishDutchEnglishFinnishFrenchGermanItalianJapaneseLatin American SpanishPolishPortuguese, BrazilPortuguese, PortugalRomanianRussianSpanishUkrainian

Chinese, Simplified Czech Danish Dutch English Finnish French German Italian Japanese Latin American Spanish Polish Portuguese, Brazil Portuguese, Portugal Romanian Russian Spanish Ukrainian

Dark Mode

• Magazine
• Group
• Solutions
• Finance
• Careers
• Media

Back to jobs list

Posting date : 07/20/2026

Reference : USA14805

Customer Service Specialist

United States, Florida, LARGO

• Permanent / Regular

• Administration

• On site

Apply

Why do we need you ?

As a Customer Service Specialist you will be responsible to receive, investigate and respond to all customer inquiries regarding shipments, products, and

complaints. Interact with customers in a positive, friendly manner that ensures high customer

retention. Input phone/fax orders and relative data into the computer by performing the following

duties:

Essential Responsibilities of the Position (includes the following; other responsibilities may be

assigned):

Actively participates in the Quality Improvement Process by processing customer warranties and

complaints and helping bring clarity for the issues which need to be addressed by the Quality and

Operations Teams.

Acts as customer support for the Latin American market which encompasses Mexico, Central

America and South America.

Responsible for ongoing service, support and administration of all Computer Cut related activities

(orders, billing, etc.).

Talk with customers by phone concerning orders, returns and shipments and provide product

information on claims, processes and warranties.

Receive & input orders and ensure they are filled in an accurate and timely manner.

Call customers when necessary to advise shipment delay and/or information necessary to process

orders. Answer product availability questions; suggesting information about other products and

services. Follow through on customer requests as needed.

Arrange transfer of inventory from other Service Centers as needed.

Initiate tracers with carriers.

Make changes to or cancel orders/backorders.

Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped,

etc.).

Initiate file maintenance for corrections to computer' customer file. Perform clerical duties such as

filing invoices.

Fill out forms, determine changes for service requested.

Provide assistance to other service centers as the need arises. Respond to questions about their

orders and shipments.

Handle all customers in a professional manner.

Obtain customer feedback information.

Adhere to all company policies and procedures.

Is this job for you ?

Essential Requirements for the Position:

High School diploma or GED; Associates Degree preferred.

Bilingual (English/Spanish), oral and written.

Excellent customer service skills (friendly, courteous, professional, and helpful).

Proficient with Microsoft Windows 2000/XP Professional.

SAP experience strongly desired.

Ability to read and interpret documents such as operating and maintenance instructions and

procedures manuals.

Ability to calculate figures and amounts.

Strong verbal, written and interpersonal skills.

Ability to organize and prioritize work.

Strong work ethic, with focus on attendance and punctuality.

A little more about us

The Solar Gard Difference

WARRANTY

Solar Gard has an industry-leading warranty, and our customer service teams ensure claims are processed quickly.

COLOR STABILITY

Solar Gard offers exceptional quality films that ensure color stability throughout their lifetime.

CLARITY

Retaining clarity is good for aesthetics, but it is also important for safety. Inferior metalized film can cloud - distorting vision and increasing glare.

SUPERIOR ADHESIVES

Solar Gard exceptional adhesives ensure your film's optimal performance. Inferior adhesives can cause bad adherence to surfaces, resulting in film failure.

QUALITY AND PERFORMANCE TESTING

Solar Gard quality assurance means that each roll produced of a particular product will be of a consistent color for a seamless look.

Solar Gard conducts vigorous performance testing to ensure our products perform as expected in various conditions.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits in joining us

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing - Supporting your wellbeing, to thrive in life and work

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits - Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• Perk Spot Employee Discount Program

×

Which country of the group are you interested in ?

Country

Country

Royaume-UniItaliePologneEspagneMiddle EastPortugalRomaniaPérouArgentineChiliSwitzerlandGermanyAustriaFinlandDanemarkBrazil

Country Royaume-Uni Italie Pologne Espagne Middle East Portugal Romania Pérou Argentine Chili Switzerland Germany Austria Finland Danemark Brazil

Apply

We use cookies in order to improve site performance, offer you a better browsing experience and enable you to easily share content. Cookies are pieces of information stored on your computer in simple text files which our server can read and record. These files do not contain any sensitive information. By continuing to browse our site, you agree to the use of cookies. Find out more and change your cookies parameters by clicking here.

x

Cookies Button

We respect your privacy

Compagnie de Saint-Gobain and selected third-parties use cookies or similar technologies. They allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes : analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

You can accept cookies by clicking "Accept All" or decline them by clicking "Decline All". You may freely give or withdraw your consent at any time by clicking on "Cookies Settings". If you click on "Decline All" only the cookies strictly necessary for the proper functioning of the site will be used.

For more information, please see ourCookie Policy Page

Allow All

Decline All

Cookies Settings

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

More information

Allow All

Manage Consent Preferences

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies Details

Performance & Analytics Cookies

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies Details

Social Media and Marketing Cookies

Social Media and Marketing Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookies Details

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies Details

Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies Details

Targeted Advertising

Targeted Advertising

These cookies may be set within our website by our advertising partners. They may be used by these companies to profile your interests and serve you relevant advertisements on other websites. They do not store personal data directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, your advertising will be less targeted.

Cookies Details

Back Button

Back

Search Icon

Filter Icon

Clear

checkbox label label

Apply Cancel

Consent Leg.Interest

checkbox label label

checkbox label label

checkbox label label

• View Cookies
• Name

cookie name

Reject All Confirm My Choices