CUSTOMER SERVICE SPECIALIST

Requisition No: 875386

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40044122

Pay Plan: Career Service

Position Number: 40044122

Salary: 33,760.00

Posting Closing Date: 07/24/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / Career Services

POSITION LOCATION: Lakeland, FL (relocation benefits are not available for this position)

Customer Service Specialist

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a responsible professional position involved in assisting clients to access services provided within a CareerSource Center.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Interview and assess customer needs and provide service or referral as appropriate. Evaluate education, training and experience and register applicants. Incumbent required to travel locally and must provide own transportation.

Provide instructions and assistance to customers utilizing the Information System and other computer data programs. Answer telephones, direct calls, and take messages.

Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Record information in writing or by computer.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to conduct effective interviews.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work relatively independently at times and with supervision as needed.
• Ability to make presentations in group or individual settings.
• Ability to work effectively as part of an interorganizational team.

• Successful completion of the Florida Certified Workforce Professional Tier 1 training.
• Required to travel locally and must provide own transportation.

• Professional or non-professional experience in areas related to employment security; interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.
• Bi-lingual - Read, write, and speak English and Spanish.

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

• Known for its lakes, dining, theaters, arts, museums, natural resources, and Circle B Bar Reserve (

• Home to Polk State College's first permanent campus in 1988 located on a former orange grove along U.S. South between Lakeland and Bartow.
• Lakeland is the future home to Barnett Family Park offering a playground with a splash pad, labyrinth, and covered picnic area (
• Lakeland is home to Publix Corporate Office, 880 stores in Florida, and 1396 throughout the United States.
• Within a state having no state income tax for residents of Florida