Customer Service Specialist

Weber Food Technology GmbH

Kansas City, MO

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JOB DETAILS

SKILLS

Accounting, Billing, Customer Escalations, Customer Relations, Customer Support/Service, Driver's License, Identify Issues, Order Processing, People Management, Pricing, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Shipping/Receiving, Telephone Product Support, Telephone Skills, Time Management

LOCATION

Kansas City, MO

POSTED

1 day ago

Job Title:Customer Service SpecialistDepartment:Indirect After SalesReports to:Aftersales ManagerSupervisory Responsibilities:nonePosition SummaryA Customer Service Specialist will perform the daily tasks and responsibilities of the Parts Response Team; fulfilling spare parts requests received by our internal and external customers, resolving spare parts inquiries by working with internal and external customers, working closely with our service partners, parts partners, accounting partners and aftermarket partners to ensure we are serving the Perfect Portion to our customers with every interaction.Duties and ResponsibilitiesActing on all received internal and external customer requests (via phone, email or in person)Processing emailed customer Purchase Orders and other requestsQuoting parts orders as requested via phone or emailEnsuring accuracy when entering in all customer quotes and ordersEnsuring accuracy for all customer request date and promise date for all ordersEnsuring accuracy in pricing for all customer quote and order requestsEnsuring accuracy in parts invoicing and freightSetting up parts returnsResponding to customer issues in a friendly and timely manner to ensure customer success (via phone, email or in person)Resolving challenging customer issues and escalating to the appropriate parties when neededProviding customers with tracking and Proof of Deliveries upon requestTimely answering incoming calls on product and service questions, customer issues, and providing amazing general customer serviceTimely responding to customer emails on product and service questions, customer issues, and providing amazing general customer serviceProviding customer support over the phone by taking orders and helping with all customer inquiriesProviding customer support over the phone by assisting customer with troubleshooting for parts neededProviding customer support in emergency customer situationsPerforming customer follow-ups by phone and email as neededWork closely with our technical service response members to stay up to date on service and product knowledgeWork closely with our shipping and receiving team to ensure customer order accuracy and customer returns accuracyWork closely with our purchasing department to ensure order accuracyBuilding real working relationships with customers, both internal and externalContinuous knowledge building of all company productsKeep a clean and presentable workspaceRequired Skills and AbilitiesDisplay professional communication, active listening, and personnel skillsStrong knowledge of customer interface and interactionCritical thinking skillsEmail management skillsEducation and ExperienceHigh school degree, GED, or equivalent work experienceExcellent customer service skillsAbility to respond and adjust to changing or new situationsWork well in fast paced environments and maintain professionalism in dealing with customers and co-workersNeeds to be a self-starter and can work in unsupervised settings when neededOther RequirementsCurrent valid U.S. driver's license.Position Type:Full TimeClassification:Non-exemptTravel Requirements:noneBehavior StandardMaintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers, and management. Always strive to provide the Perfect Portion.

Customer Service Specialist

Weber Food Technology GmbH

Kansas City, MO

About the Company

Weber Food Technology GmbH

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