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Customer Service Specialist III

Primary Talent Partners

Charlotte, NC(remote)

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JOB DETAILS
SALARY
$21–$23 Per Hour
SKILLS
Analysis Skills, Customer Service Operations, Customer Support/Service, Emergency Response, Emergency Services, Maintenance Services, Natural Gas, On Site Support, Operations, Problem Solving Skills, Project Tracking, Resolve Customer Issues, Shipping/Receiving, Time Management
LOCATION
Charlotte, NC
POSTED
3 days ago
Primary Talent Partners has a new contract opening for a Customer Service Specialist III with our large power and utilities client in Charlotte, NC. This is an 11-month contract with a potential for extension.


Pay:$21.00 - $23.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.


Mobility: onsite for training and then virtual
Work hours of Requested Position: 22+ PART TIME – Fully Remote after training
JD: The expected hours after training could exceed 36 if the contingent worker is available. The required hours are 7:00 AM to 6:00 PM on weekends and 7:00 AM to 4:00 PM on holidays.


Description:
  • The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work.
  • The SSA answers a variety of inbound technicians, first responders, and emergency customer calls.
  • This position should be able to handle calls that may require additional research and follow up.
  • The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner.
  • This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls.


Nature and Scope:
The Planning & Progression department is a centrally-led and regionally-executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit.
This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes.
This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner.
Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule.
On average, receives approximately 56,000 emergency calls on an annual basis.
Responsible for monitoring work flow for approximately 350 Service Technicians.


Education Requirement: HS/GED 



Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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