Customer Service Specialist I

The Opportunity<\/b>
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In this role, you will serve as a key technical and customer -facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.
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Key Responsibilities:<\/b>
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• Handle complex customer inquiries and escalations
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• Provide expert -level support in customer interactions
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• Train and mentor customer service associates
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• Analyze customer feedback to identify service improvements
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• Ensure high levels of customer satisfaction and service excellence
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  Required Qualifications:<\/b>
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  • 0–5 years of relevant experience
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  • Strong problem -solving and analytical skills
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  • Excellent verbal and written communication abilities
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  • Ability to manage customer complaints and resolve issues efficiently
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    Work Model<\/b>
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    • Hybrid
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    • Fully on -site for the first eight weeks (training period)
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    • After training: Two days remote and three days on -site
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    • On -site anchor days: Tuesday through Thursday
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      Working Hours<\/b>
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      • Between <\/span>6:00 AM and 5:00 PM<\/b> <\/span>(8 -hour shift within this window)
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      • Training period (first eight weeks): <\/span>7:30 AM – 4:00 PM<\/b>
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        If interested, please send your updated resume at <\/span>

        hr@dawarconsulting.com

        
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