Customer Service Specialist I|100 In-Office call center environment Henderson NV Las Vegas NVGeneral SummaryThe Customer Service Center Specialist I provides support to EMPLOYERS customers both internal and external via inboundoutbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency.Essential Duties and ResponsibilitiesCustomer Experience - Call CenterDeliver an exceptional customer experience while answering calls emails or chats from a minimum of 2 workgroups.Provide information answer questions and facilitate resolution to customer inquiries.Provide accurate information to customers in accordance with company policy and department guidelines.Defuse situations through research customer education and investigation.Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.Process and Procedure - Call CenterDocument details of interactions consistently timely and accurately.Act in accordance with policies procedures statutes and state laws as applicable.Process requests for forms and applications.Route calls when necessary to appropriate resource.Assist clients with registering and navigating EMPLOYERS online systems.Follow through on customer communications via phone email or chat as needed.Functional and Technical - Call CenterDisplay basic knowledge and competency in assigned workgroups.Meet performance and quality standards.Recognize and alert management of trends in customer calls.Utilize internal and external resources to improve knowledge and skill base.Other duties may be assigned.Job RequirementsMust have High School diploma or GED equivalent.Must have one 1 year of experience in office in a call center environment.Ability to perform multiple tasks simultaneously.Ability to adjust priorities appropriately in a fast paced environment.Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.Ability to read write and communicate clearly in English.Demonstrated customer service experience.Possess expert PC skills including Outlook Word Excel spreadsheets and Internet use.Demonstrate attention to detail with timeliness and accuracy.Maintain high standards measures despite pressing deadlines and added responsibilities.Preferred But Not RequiredExperience with cloud based Call Center ACDCRM software preferred.Experience with Five9 telephony system preferred.Relevant product knowledge Insurance or Workers Compensation.Bilingual EnglishSpanish communication skills preferred.Associates Degree preferred.An equivalent combination of education and experience may be substituted for the requirements listed above.Work EnvironmentThis position is required to bein-office full time located in Henderson NVwith minimal travel to other office locationsmeeting locations occasionally.This role potentially and will routinely use office equipment such as computers phones printers and web conferencing technology as examples.This is largely a sedentary role however some mobility is requiredMay work early late or occasional weekend hours to accommodate business needsOccasional lifting of a maximum of 30lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPay Rate20.50 per hour 21.50 per hour for bilingual Spanish and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for detailshttpswww.employers.comcareersour-benefits-and-perksAbout EMPLOYERSAs a dynamic fast-growing provider of workers compensation insurance and services we are seeking a goal-oriented individual willing to put their ideas to workWe offer a positive challenging work environment combined with an opportunity to build your career as you help us grow our business in innovative and imaginative ways that are uniquely EMPLOYERS®Headquartered in Nevada EMPLOYERS attributes its long-standing success to its most valuable resource our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients and the exemplary work environment we provide for our employees.We live and breathe our core values Integrity Customer Focus Collaboration Initiative Accountability Innovation and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each otherAt EMPLOYERS youll discover an energetic environment that inspires top achievement. As Americas small business insurance specialist" we have the resources a solid reputation and an expanding nationwide identity to enrich your worklife and enhance your career.