Accounts Receivable, Analysis Skills, Billing, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Demand Forecasting/Planning, Diversity, Documentation, English Language, File Management, Finance, Forecasting, Inventory Management, Logistics, Microsoft Windows Operating System, Order Management, Problem Solving Skills, Procurement Planning, Production Planning, Purchase Orders, Resolve Customer Issues, Revenue Forecasting, Sales, Sales Management, Service Delivery, Shipping Documents, Systems Administration/Management, Time Management, Willing to Travel
Job Description
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Job Title: CUSTOMER SERVICE SPECIALIST I
Posting Start Date: 4/28/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN.
Job Responsibilties
Customers Management
- Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
- Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
- Analyse Demand Forecast/ Revenue & Inventory Control
- Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
- Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
- Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
- Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.
Customer Documentation & File Management
- File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
- Prepare and process shipments according to customer requests.
- Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
- Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
- Submit credit releases to finance for held accounts.
- Coordinate with Account Managers and customers to release shipments that are on hold.
Payment Management
- Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.
Customers Management
- Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
- Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
- Analyse Demand Forecast/ Revenue & Inventory Control
- Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
- Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
- Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
- Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.
Customer Documentation & File Management
- File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
Shipment Management
- Prepare and process shipments according to customer requests.
- Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
- Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
- Submit credit releases to finance for held accounts.
- Coordinate with Account Managers and customers to release shipments that are on hold.
Payment Management
- Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.
Job Requirements
- Bachelor degree in related field.
- 3 - 7 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.
- Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
Posting City: Alabang
Job Country: Philippines
Travel Required: 10% to 25%
Requisition ID: 151050
Workplace Type: Hybrid
External Careers Page: Customer Service
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T
TE Connectivity plc
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $12.1 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.
10,000 employees or more
Electronics, Components, and Semiconductor Mfg
http://www.te.com/usa-en/home.html