The Back Customer Service Specialist I is a full-time, remote role within select states, primarily handling customer inquiries related to banking products and services via phone.
Requirements include a high school diploma or GED, at least one year of customer service experience (banking preferred), and contact center experience.
The schedule is 8am-7pm, Sunday through Wednesday, including some holidays.
Responsibilities involve processing inbound calls, resolving account issues, supporting digital banking, de-escalating situations, and ensuring compliance with banking policies.
The role demands strong communication, multitasking, time management, and technical skills, including familiarity with Apple/Android devices and browsers.
Candidates must demonstrate professionalism, empathy, confidentiality, and adaptability in a fast-paced, remote environment.