Banking Services, Call Centers, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, High School Diploma, Mobile Devices, Performance Metrics, Resolve Customer Issues, Time Management, Work From Home
This remote Customer Service Specialist I role within the Bank's footprint involves handling customer inquiries related to banking products and services via phone, providing professional support while meeting performance metrics.
- Requires a high school diploma or GED, with at least one year of customer service and contact center experience, preferably in banking.
- Works an alternate schedule from 8am to 7pm, Sunday through Wednesday, including some holidays.
- Responsibilities include processing inbound calls, resolving account questions, supporting digital banking, de-escalating issues, and ensuring customer satisfaction.
- Maintains knowledge of banking products, adheres to policies, and demonstrates effective communication, time management, and confidentiality skills.
- Must be adaptable to change, work independently, and have proficiency with computers, mobile devices, and remote work infrastructure.
This full-time position requires flexibility, professionalism, and a focus on delivering exceptional customer service in a fast-paced environment.