Remote Customer Service Specialist I position within designated states, working full-time with an alternate schedule (8am-7pm, Sun-Wed). Requires a high school diploma/GED and at least one year of customer service experience, preferably in banking or financial services, and contact center background.
Responsibilities include responding to inbound customer inquiries about account services, digital banking, debit cards, and policies; resolving issues promptly; de-escalating situations; processing transactions; and supporting digital banking across devices.
Must adhere to quality standards, maintain product knowledge, and comply with banking regulations and policies. Skills needed include excellent communication, time management, multi-tasking, adaptability, and proficiency with computers, mobile devices, and web browsers. Flexibility in working hours and ability to work independently in a fast-paced environment are essential. The role emphasizes building customer relationships, ownership of issues, and providing outstanding service to differentiate from competitors.