The position involves working an alternate schedule (9am-8pm) with specific weekly days off, including some federal holidays.
It is responsible for handling customer inquiries related to bank products and services via the call center, providing professional and courteous support while meeting performance metrics.
The role includes processing calls, resolving account issues, supporting digital banking on various devices, and ensuring compliance with banking regulations such as BSA.
Key skills include strong communication, problem-solving, multitasking, time management, and ability to adapt to a remote environment.
Minimum requirements are a high school diploma or GED, one year of customer service experience (banking preferred), and proficiency with computers and mobile devices.
Flexibility, professionalism, and a customer-focused attitude are essential.