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Customer Service Specialist I

LGA Retail

Chicago, IL

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JOB DETAILS
SALARY
$48,000–$60,000 Per Year
SKILLS
Billing, Billing Records, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Entry, Data Management, English Language, Interpersonal Skills, Korean Language, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Time Management, Warehousing, Writing Skills
LOCATION
Chicago, IL
POSTED
4 days ago
Location: Chicago, IL or Joliet, IL

Employment Type: Full-Time

Responsibilities
  • Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
  • Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
  • Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
  • Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
  • Handle customer complaints or concerns in a professional manner and provide effective solutions.
  • Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
  • Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
  • Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
  • Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
  • Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
  • Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
  • Comfortable using company software and databases to manage communications with drivers and customers.
  • Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
  • A reliable team player with a collaborative and customer-first mindset.
  • Bilingual in Korean and English.


The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.

About the Company

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LGA Retail