Customer Service Specialist I

Job Description - Customer Service Specialist I (26001034)

Job Description

Customer Service Specialist I - 26001034

Description

:

Customer Services Specialist I

PantherDining Hall

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

The PantherDining Hall at Georgia State University is seeking to hire a Customer Services Specialist I.

WHAT MAKES GSU A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for greeting and acknowledging customers, maintains outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Attentive to guest needs; communicates customer request to management.
• Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers.
• Maintains awareness of daily menu items and knowledge of meal plans.
• Counts and reconciles funds during shifts to ensure adequate funds.
• Restocks assigned supplies and brochures.
• Accurately records patron counts.
• Maintains neat appearance at the registers and in the front of house areas.
• Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained.
• Helps keep table and service areas clean.
• Performs other related duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

:

Minimum Requirements:

• High school diploma or GED and one year of customer service, administrative, or office experience; or a combination of education and related experience.

Preferred Requirements:

• Previous cash handling experience.
• Previous customer service experience.
• Physical Requirements: Extended standing, walking, ability to bend, stoop, reach and climb ladders.
• Ability to work in all temperature conditions.
• Ability to lift 35 pounds.
• Flexible schedule to include nights and weekends.

College/Business Unit

: Auxiliary & Support Services

Department: PantherDining

Location

: Atlanta Campus

Shift: Varies

Salary : $32,400 - $38,900

Pay Grade: 7

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting

: 07/24/26, 6:32:29 PM

Closing Date

: 08/08/26, 9:29:00 AM

Special Instructions:

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume
• Three (3) Professional References

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students'' and employees'' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual''s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.