Customer Service Specialist I - In Office Henderson / Las Vegas, NV (100% In-Office) $20.50/hr ($21.50/hr for Spanish bilingual candidates) Start Date: June 29, 2026 About the Role EMPLOYERS is seeking a motivated Customer Service Specialist I to join our in-office call center team. In this role, you’ll support customers via phone, email, and chat—resolving inquiries efficiently while delivering an excellent customer experience. What You’ll Do Handle inbound/outbound calls, emails, and chats Provide accurate information and resolve customer inquiries Document interactions clearly and timely Assist customers with online systems and account navigation De-escalate issues through research and effective communication Meet performance and quality standards Work Environment Full-time, in-office role in Henderson, NV Fast-paced call center setting Occasional overtime (voluntary) Must attend 2 full weeks of uninterrupted training starting 6/29/2026 Benefits Competitive pay bilingual differential Comprehensive benefits package 401(k) with company match EMPLOYERS Benefits About EMPLOYERS We’re a fast-growing workers’ compensation insurance provider known for exceptional service and a strong, employee-focused culture. Our core values—Integrity, Customer Focus, Collaboration, and Innovation—drive everything we do. About EMPLOYERS Compensation details: 20.5-21.5 Hourly Wage PIe763607352e6-25448-407311025c143e31-5e48-4549-b638-05792d185386