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Customer Service Specialist

Heritage-Crystal Clean, LLC

Hoffman Estates, IL

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Billing, Communication Skills, Computer Mouse Hardware, Corporate Communications, Corporate Policies, Customer Facing Website, Customer Relations, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Diversity, Employee Assistance Plan, Flexible Spending Accounts, Keyboards, Life Insurance, Multitasking, Office Equipment, Presentation/Verbal Skills, Printing, Problem Solving Skills, Resolve Customer Issues, Resource Conservation and Recovery Act (RCRA), Schedule Development, Time Management, Training/Teaching, Tuition Reimbursement, Typing, Vision Plan, Writing Skills
LOCATION
Hoffman Estates, IL
POSTED
4 days ago
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellentbenefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!

Purpose: The Customer Service Specialist uses set company guidelines and procedures to monitor and work the company/customer mailboxes while maintaining strong customer relationships.

Essential Duties:
• Maintain strong customer/internal relationships by:

o Having a positive and helpful attitude

o Having strong follow up and quick response time

o Being able to communicate clearly Company policy and procedure
• Receive and answer customer questions regarding Customer Portal/Bill Pay
• Timely answer customer inquiries coming in through the Company website and the Customer Svc mailbox, including distribution to the servicing branch
• Provide documents requested in the DocRequest mailbox using CCMS, Doclink and RCRA
• Provide W-9's and COI's to customers upon request
• Run activity reports as requested
• Email special handling invoices with work orders as needed
• Invoice printing/mailing backup

Other Duties
• Other duties assigned by management

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies
• Adheres to established schedules and deadlines
• Ability to effectively interact with other departments and customers
• Strong problem-solving skills
• Ability to multitask between all duties throughout the day
• Excellent written and verbal communication abilities
• Present a positive image of Crystal Clean to fellow employees, external contacts, the general public

Work Experience
• 1-3+ years Customer Service experience required

Education, Certificates, Licenses, or Designations
• High school diploma or its equivalent

Specific Skills
• Proficient in CCMS
• Above average typing skills

Work Environment: While performing essential duties of this position an individual regularly works indoors and may be required to sit for long periods. Individual will be required to regularly talk, hear, see and often reach with hands, stand, walk, use a computer keyboard, mouse, telephone, and other office equipment. Noise level of the environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated salary range for this position is $20.00-$23.00/hour, and includes benefits such as the following:
• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

About the Company

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Heritage-Crystal Clean, LLC