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Customer Service Specialist - Health Plans

TEKsystems

Spokane, WA

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JOB DETAILS
SALARY
SKILLS
Accidental Death and Dismemberment (AD&D), Artificial Intelligence (AI), Business Services, Business Transformation, Call Centers, Candidate Screening, Coaching, Communication Skills, Computer Skills, Continuous Improvement, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Disability Insurance, Employee Assistance Plan, Employee Benefits, Environmental Monitoring, Fortune 500 Customers, Genetics, Health Plan, Healthcare, Healthcare Providers, Help Desk, High School Diploma, Hospital, Insurance, Life Insurance, Microsoft Office, Microsoft Windows Operating System, Multitasking, Onboarding, Organizational Skills, Performance Metrics, Problem Solving Skills, Process Improvement, Quality Metrics, Resolve Customer Issues, Systems Administration/Management, Team Player, Time Management, Web Browsers
LOCATION
Spokane, WA
POSTED
2 days ago
Customer Service Specialist (Entry-Level) Location: Spokane, WA (On-site) Pay: $20.00/hour (+ potential bonus eligibility) Schedule: Full-time | 8-hour shifts scheduled between 5:00 AM - 5:00 PM Start Date: June 15, 2026 Contract Length: 4 months (contract opportunity) - Can have the potential to go long-term About the Opportunity This is an opportunity to join a mission-driven healthcare organization that is focused on delivering high-quality service and support to its members and provider partners. This role offers a strong community impact, competitive pay, and the chance to build valuable experience in customer service and healthcare operations. Position Overview As a Customer Service Specialist, you will serve as a key point of contact for customers and healthcare providers, assisting with benefit, eligibility, and claims-related inquiries. You will use multiple systems to research and resolve issues while delivering a high level of service and professionalism. Key Responsibilities + Respond to customer inquiries via phone, email, and written communication + Assist customers and providers with questions related to: + Benefits and eligibility + Claims and coverage details + Provider-related inquiries + Resolve customer concerns during the initial interaction whenever possible + Accurately document customer interactions, outcomes, and follow-ups + Navigate multiple systems and tools simultaneously while maintaining attention to detail + Communicate clearly, professionally, and empathetically in all interactions + Escalate complex issues appropriately and in a timely manner + Meet performance metrics related to quality, productivity, and service levels + Participate in training, coaching, and continuous improvement initiatives Required Qualifications + Customer service experience (call center or high-volume environment preferred) + Strong communication skills with a customer-focused mindset + Comfortable multitasking and managing multiple systems/screens + Basic computer proficiency (Microsoft Office, Windows, browser navigation) + Ability to learn new systems and processes quickly + Strong attention to detail and organizational skills + High school diploma or GED (preferred) + Authorized to work in the United States Preferred Skills + Experience in insurance or healthcare environments + Call center or help desk experience + Exposure to claims or benefits-related processes Training & Onboarding + Training Dates: June 15 - June 18 (7:30 AM - 4:00 PM) + Hands-on training followed by transition into live calls on June 22 Work Environment + On-site role in a professional office setting + Cubicle-based environment with multiple monitors and headset + Collaborative team environment with strong support and coaching Benefits (Eligibility May Vary) + Medical, dental, and vision coverage + 401(k) with pre- and post-tax contributions + Life and disability insurance + Health Savings Account (HSA) + Employee Assistance Program + Paid time off options Why This Role? + Gain hands-on experience in a growing healthcare organization + Build transferable customer service and technical skills + Make a meaningful impact supporting members and providers + Opportunity to grow within a structured, team-oriented environment Job Type & Location This is a Contract position based out of Spokane, WA 99202. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Spokane,WA 99202. Application Deadline This position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

T

TEKsystems

About TEKsystems:

  • We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  • The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://www.teksystems.com/en/