Customer Service Specialist

Community Automotive Repair

Grand Rapids, MI

JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Customer Support/Service, Driver's License, Lift/Move 40 Pounds, Maintenance Services, Retail Management, Telephone Skills
LOCATION
Grand Rapids, MI
POSTED
2 days ago

What you can expect:

  • Great Benefits: Medical, 401(k), Paid Time Off (PTO), employee & family discounts on repairs and services, and 7 paid holidays.

  • Supplemental benefits: Dental, Vision, Life Insurance
  • Perks: Surprise bonuses, meeting meals, and flexibility time on personal appointments.

  • Competitive & Rewarding Pay: Structured, stable, and consistent.

  • Growth & Support: Work alongside an experienced team in a stable, fast-paced, and highly supportive culture where you can expand your skills and career.


What we expect:

We are looking for a proactive, tech-savvy communicator to be the face and voice of our shop.

The Essentials:

  • High School diploma or equivalent.

  • Valid Michigan Driver's License.

  • Strong computer skills (Proficient in Microsoft Office Suite).

  • Experience with multi-line phone systems and standard office equipment.

  • Fast and accurate typing skills (minimum 50 WPM).

  • Ability to physically lift up to 40 lbs (to help arrange vehicles and manage shop tasks).


Accountable for:

  • Relationship Building: Serve as our primary phone answerer, greeting customers, and managing online interactions.

  • Customer Service: Guide customers through a smooth drop-off and pick-up process and accurately book appointments.

  • Team Collaboration: Support our service advisors with their workload and confidently step into their shoes when they are away on vacation or sick leave.

  • Dynamic Shop Support: Jump in on special projects and help manage the vehicle parking lot layout.

  • Multi-Location Floater: Occasionally helps with other facilities, as needed basis (transportation provided).

Ready to Drive Your Career Forward?

Community Automotive Repair has been locally owned and operated since 1975. We are a busy, secure shop looking for talented individuals to help propel us to the next level.

[Apply Today!]

About the Company

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Community Automotive Repair