Analysis Skills, Artificial Intelligence (AI), Communication Skills, Compensation Management, Compensation and Benefits, Consulting, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Legal, Maintenance Services, Operational Support, Organizational Skills, Pricing, Problem Solving Skills, Project Schedule, Project/Program Coordination, Project/Program Management, Resolve Customer Issues, Time Management, Vision Plan
Customer Service Specialist (Contract to Hire)
About the Role
We are seeking a proactive and detail-oriented Customer Support Specialist to join a growing team within the industrial compliance and regulated materials sector in Lake Forest. This role is ideal forsomeone who enjoys coordinating moving parts, solving problems, and delivering excellent customer service.
You'll play a key role in managing communication between customers, vendors, and internal teams while ensuring service requests are executed accurately and on time. This is an opportunity to build a stable and rewarding career in a growing, essential services field. You'll be part of a team that values collaboration, professional growth, and work-life balance.
What You'll Do
- Serve as a primary contact for customers and vendors via phone and email
- Prepare pricing quotes and create job documentation
- Coordinate scheduling with project managers, drivers, and field teams
- Track and manage job progress to ensure timely completion
- Collaborate across departments to support operational efficiency
- Resolve customer inquiries and provide timely, professional support
What Makes You a Great Fit
You will thrive in this role if you:
- Communicate clearly and professionally (written and verbal)
- Enjoy learning new systems, processes, and detailed information
- Work well both independently and in a team environment
- Have strong problem-solving and critical thinking skills
- Stay calm and organized under pressure
- Take initiative and proactively seek answers
- Build positive, professional relationships with others
- Are adaptable in a fast-paced, changing environment
Qualifications
- 2+ years of customer support or related business experience
- College degree or equivalent experience preferred
- Strong organizational and time management skills
- Ability to quickly learn and apply new concepts
- Analytical mindset with a resourceful, solutions-driven approach
Compensation & Benefits
- $23.00–$28.00/hour (based on experience)
- Medical, dental, and vision insurance
- 401(k) savings plan
- Paid vacation, sick leave, and holidays
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.V
Vaco
Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies around the world, in the areas of accounting, finance, technology, healthcare, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 offices across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.
2,500 to 4,999 employees
Staffing/Employment Agencies