Customer Service Specialist

Careers

Job Details

Customer Service Specialist

United States, Florence

Sales & Commercial

Apply Now Share

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

• Coordinate orders and shipments between Manufacturing and customers. Serves as liaison between internal departments and external customers or sales representatives.
• Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to appropriate Sales Manager, Technical Sales, or Product Champion.
• Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or necessity of substitutions.
• Responds to complaints, and coordinates response with responsible departments.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

SLB is an Equal Employment Opportunity Employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. SLB is a VEVRAA Federal Contractor-priority referral Protected Veterans requested.

Minimum Qualifications & Experience:

• High school diploma or equivalent education required.Preferred Bachelor's degree in Business Administration, Communications, or related field.
• 1 - 3 years of general customer service experience.
• Evidence of mechanical aptitude, preferred experience in a manufacturing setting. Strong organizational, problem solving, phone and interpersonal skills.
• Ability to confidentally assess and mediate high pressure situations.
• Proficient in Microsoft Office applications and ability to work in multiple systems.
• This role follows a hybrid schedule and requires regular in‑person work at our Florence, KY office. Candidates must live within commuting distance.

Apply Now Share

Benefits

flight

International Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

medical_services

Insurance

Health, vision, and dental insurance for you and your dependents available from day one.

local_library

Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

diversity_2

Diverse and 
Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

Similar Job Openings

Permian Basin District Sales Representative

United States, Hobbs

Sales & Commercial

View

District Representative II

United States, Anchorage

Sales & Commercial

View

Automation Applications Engineer

United States, Houston

Sales & Commercial

View

Business Development Manager - Emissions

United States, Bakersfield

Sales & Commercial

View

Regional Sales Manager - South Texas Region

United States, Kenedy

Sales & Commercial

View

Account Manager

United States, Broussard

Sales & Commercial

View

• ]:w-4 [&>]:h-4 [&>]:rounded-full [&>]:mr-2 [&>]:border-0 pt-[0.813rem]">