Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist for East Moline, IL.
Customer Service Specialist Primary Responsibilities
Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge, and experience.
• Manages existing and new accounts relationships • Promotes new products • Communicates pricing information • Responds promptly to requests • Resolves complaints and maintains quality service
Handles all customer requests promptly, managing customer orders from placement through shipment and billing.
• Monitors backorders • Reviews production scheduling and inventory reports daily • Communicates in a timely manner with customers on backorder situations
Advises management and outside sales of changes in lead time or production problems that may impact customer service.
Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
Follows up proactively on quoted projects to assist in securing orders.
Customer Service Specialist Experience
Customer account management experience preferably in a manufacturing environment.
Customer Service Specialist Knowledge, Skills & Abilities
• Excellent telephone skills • Primary liaison between customer and company • Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. • Knowledge of principles and processes for providing customer and personal services. • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Must be able to work well with many types of people. • Ability to build rapport and establish successful relationships with internal and external customers.
Customer Service Specialist Education, Licenses & Certifications
A four-year college degree preferred or a minimum of four years of experience in customer account management preferably in a manufacturing environment.
Total Compensation
Salary - Starting in the upper 40ks
Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including:
• Medical • Dental • Vision • Life • AD&D • LTD insurance • 401k • Medical Care Spending Accounts
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies, please.