Customer Service Specialist
Axelon Services Corporation
East Hanover, NJ
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JOB DETAILS
SKILLS
Analysis Skills, Business Processes, Business Solutions, Communication Skills, Customer Service Management, Customer Support/Service, Data Analysis, Data Quality, Data Visualization Tools, Data Warehousing, Detail Oriented, Electronic Data Interchange (EDI), Entrepreneurship, Finance, Inventory Management, Logistics, Manufacturing, Metrics, NetSuite, Order Delivery, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Pivot Chart, Pivot Tables, Policy Development, Power BI, Problem Solving Skills, Procedure Development, Reconciliation, Reporting Skills, Sales, Sales Prospecting, Shipping Requirements, Shipping/Receiving, Supply Chain, Systems Administration/Management, Team Player, Third-Party Logistics (3PL), Time Management, Warehousing
LOCATION
East Hanover, NJ
POSTED
3 days ago
Pay Rate: $19.07 per hour
Timings: 9am - 5pm
Summary:
- Provide support to both the Customer Service and Logistics team personnel.
- Support internal and external manufacturing with inventory and customer service activities.
- Involve in order processing, order reconciliation, shipping logistics, customer support, inventory management, data analysis, warehousing, and distribution.
- Work closely with logistics personnel, logistics systems, inventory management systems, and 3PL warehouse and shipments.
- Play a key role in achieving annual company goals related to on-time and in-full receipts or raw material POs and order fulfillment.
Responsibilities:
- Capture orders via email, NetSuite, or EDI to begin order shipment preparation.
- Confirm with Finance that new customers are set up and approved for order fulfillment.
- Collate BOLs, pack slips, etc., to confirm receipt in NetSuite and push to Finance for payment.
- Work closely with Logistics personnel to present orders for shipping availability for OT requirements.
- Coordinate daily activity to track the location and movement of inventory finished goods and provide reports to internal and external customers as required.
- Create policies or procedures for customer ordering, such as MOQ shipping requirements.
- Assist in implementing and verifying specific customer requirements, such as internal reporting or customized transportation metrics.
- Resolve problems concerning orders, deliveries, and customer issues, and communicate resolutions proactively to the sales team and customers.
- Help with the BOL entry process into NetSuite for order accuracy, inventory depletion, and EDI integration.
- Collaborate with other departments to integrate logistics with business systems or processes.
- Participate in the specific order entry (ASN) process with portals for companies like Starbucks, Aldi’s, Target.
- Track shipments from pickup through delivery to provide accurate, up-to-date information.
- Proactively handle customer shipment routing requests for MABD requirements.
- Take ownership of new and different duties and identify new opportunities within the Operations department.
Requirements:
- 3 years of experience in Supply Chain/Customer Service.
- 3 years of experience in Analytics.
Required Skills:
- Strong analytical skills with proficiency in Excel (including Advanced Formulas, Pivot Tables, Charts).
- Strong attention to detail and data accuracy.
- High sense of urgency and ability to be entrepreneurial and methodical.
- Experience with Order Fulfillment process (pick/pack, inventory management), Warehousing/Transportation.
- Results-oriented and process-driven, with high expectations of self and team.
- Collaborative mindset with strength in effectively receiving and communicating feedback.
- Ability to flex work hours depending on business needs.
Preferred Skills:
- Familiarity with Power BI or other data visualization tools.
About the Company
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