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Client Services Jobs

Customer Service Specialist

Workway

Dallas, TX

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, CCTV, Call Centers, Computer Skills, Customer Support/Service, Documentation, Environmental Monitoring, Health Plan, Healthcare, High School Diploma, Interpersonal Skills, Leadership, Microsoft Office, Patient Care, Performance Management, Process Improvement, Telephone Skills
LOCATION
Dallas, TX
POSTED
3 days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Specialist opportunity with a nationally recognized healthcare system that combines cutting-edge medical innovation with compassionate, patient-centred care, offering rewarding career growth in a supportive environment.

The Customer Service Specialist is responsible for the specific duties listed below.

Your specific duties will include:
  • Answering phones for public and internal customers (employees, patients, visitors), documenting and dispatching work requests.
  • Filling in for CR1 staff on any shift as needed.
  • Monitoring environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
  • Assisting with workflow and assignments for patient transporters.
  • Leading or participating in departmental projects and special assignments.
  • Providing feedback to leadership to improve processes, increase efficiencies, and maximize department performance.
  • Performing all duties in a competent, professional, and courteous manner, with flexibility for reassignment of duties as directed by management.
Required qualifications for the position include:
  • Strong computer skills, including the ability to operate cameras.
  • Excellent customer service orientation with strong interpersonal skills.
  • High School Diploma or GED equivalent.
  • Minimum of one (1) year of relevant experience.
  • Proficiency in Microsoft Office Suite.
Preferred qualifications for the position include:
  • Experience in administrative support, customer service, healthcare, call center, or dispatch services.
Pay Rate: $18.00 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#CustomerService #HealthcareJobs #CallCenterJobs #AdministrativeSupport #DispatcherJobs #TempleJobs #OnsiteJobs #FullTimeJobs #TemporaryJobs #WorkwayCareers

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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