Location: Largo, FL 33773 (Onsite)
Department: NAM Customer Service
Reports To: Customer Service & Distribution Manager
Pay Rate: $25.00/hour
Job Type: Contract (Temp-to-Perm potential after ~90 days)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Status: Non-Exempt
We are seeking a Customer Service Specialist to support customer interactions, order processing, and service operations in a fast-paced environment. This role is responsible for handling customer inquiries related to shipments, products, and complaints while ensuring a high level of customer satisfaction and retention.
This position also supports the Latin American market (Mexico, Central America, and South America), requiring strong communication skills and bilingual capabilities.
Respond to customer inquiries regarding orders, shipments, returns, warranties, and product information
Accurately receive and enter customer orders into the system via phone, email, or other channels
Investigate and resolve customer complaints, warranty claims, and service issues
Communicate shipment delays, product availability, and order updates to customers
Coordinate with Quality and Operations teams to address product or service concerns
Support order corrections, backorders, replacements, and inventory transfers between service centers
Initiate tracers with carriers and support logistics inquiries
Maintain and update customer records and perform general administrative duties (filing, documentation, etc.)
Provide support for billing, order management, and system-related activities
Assist other service centers and internal teams as needed
Gather and document customer feedback to support continuous improvement efforts
Ensure all interactions are handled professionally and in alignment with company policies
High School Diploma or GED (Associate's Degree preferred)
Bilingual (English/Spanish) – required (verbal and written)
Strong customer service skills with a professional and courteous demeanor
Proficiency with Microsoft Office (Excel preferred)
Ability to read and interpret instructions, procedures, and documentation
Basic math skills and ability to calculate figures and amounts
Strong verbal, written, and interpersonal communication skills
Ability to organize, prioritize, and manage multiple tasks
Strong work ethic with a focus on reliability, attendance, and punctuality
Experience with SAP or similar ERP systems
Previous experience in customer service, call center, or order entry roles
Office-based role (reception/front office environment)
Open to entry-level candidates, including recent high school graduates
Opportunity for full-time conversion based on performance
Must be comfortable working in a fast-paced, team-oriented environment
Regular and predictable attendance required
Ability to manage multiple priorities in a structured work environment