Customer Service Specialist Customer Service Specialist

Job Title: Customer Service Specialist (SDXB4)

Location: Largo, FL 33773 (Onsite)
Department: NAM Customer Service
Reports To: Customer Service & Distribution Manager
Pay Rate: $25.00/hour
Job Type: Contract (Temp-to-Perm potential after ~90 days)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Status: Non-Exempt

Job Overview

We are seeking a Customer Service Specialist to support customer interactions, order processing, and service operations in a fast-paced environment. This role is responsible for handling customer inquiries related to shipments, products, and complaints while ensuring a high level of customer satisfaction and retention.

This position also supports the Latin American market (Mexico, Central America, and South America), requiring strong communication skills and bilingual capabilities.

Key Responsibilities

• Respond to customer inquiries regarding orders, shipments, returns, warranties, and product information

• Accurately receive and enter customer orders into the system via phone, email, or other channels

• Investigate and resolve customer complaints, warranty claims, and service issues

• Communicate shipment delays, product availability, and order updates to customers

• Coordinate with Quality and Operations teams to address product or service concerns

• Support order corrections, backorders, replacements, and inventory transfers between service centers

• Initiate tracers with carriers and support logistics inquiries

• Maintain and update customer records and perform general administrative duties (filing, documentation, etc.)

• Provide support for billing, order management, and system-related activities

• Assist other service centers and internal teams as needed

• Gather and document customer feedback to support continuous improvement efforts

• Ensure all interactions are handled professionally and in alignment with company policies

Required Qualifications

• High School Diploma or GED (Associate's Degree preferred)

• Bilingual (English/Spanish) – required (verbal and written)

• Strong customer service skills with a professional and courteous demeanor

• Proficiency with Microsoft Office (Excel preferred)

• Ability to read and interpret instructions, procedures, and documentation

• Basic math skills and ability to calculate figures and amounts

• Strong verbal, written, and interpersonal communication skills

• Ability to organize, prioritize, and manage multiple tasks

• Strong work ethic with a focus on reliability, attendance, and punctuality

Preferred Qualifications

• Experience with SAP or similar ERP systems

• Previous experience in customer service, call center, or order entry roles

Additional Details

• Office-based role (reception/front office environment)

• Open to entry-level candidates, including recent high school graduates

• Opportunity for full-time conversion based on performance

• Must be comfortable working in a fast-paced, team-oriented environment

Physical & Work Expectations

• Regular and predictable attendance required

• Ability to manage multiple priorities in a structured work environment