10-key (Tenkey) Numeric Keypad, Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Email Security, Health Insurance, High School Diploma, Leadership, Online Chat, Presentation/Verbal Skills, Record Keeping, Spreadsheets, Telephone Skills, Word Processing, Writing Skills
Auxiant's Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions.REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a Customer Service Specialist in our Cedar Rapids, IA office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
Essential Functions:- Answer provider phone, live chat, and secure email questions regarding claim status and benefits
- Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:- Other duties as assigned or appropriate
Education/Qualifications:- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
- Qiclink experience
- Previous call center experience preferred
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- Medical insurance background preferred
- High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more