The remote Customer Service Specialist will be responsible for receiving and triaging all incoming patient and insurance calls, initiating outbound calls, and addressing questions and concerns regarding patient accounts through other platforms, as needed. You will be required to work in real time with a patient on the line. Prior experience in working with difficult or upset customers and knowing how to manage escalation is necessary. The primary responsibility for CSR's is answering phones and returning voicemails to callers. The secondary responsibility is to resolve written requests from an assigned worklist. Research into multiple files and systems, as well as collaboration with several departments is necessary. This takes critical thinking and a thorough working knowledge of Revenue Cycle Management (RCM) to be able to handle the request effectively and efficiently. This position has daily production benchmarks to help measure progress in meeting KPI's. This position requires strong interpersonal skills to regularly interact professionally, promptly, and courteously with patients, internal teams, and surgery centers, while responding to their inquiries/requests. Collections experience is very helpful to work accounts and assist in working requests and resolving patient concerns. Knowledge of how to interpret an Explanation of Benefits (EOB, RA, Remit) and how to read the PAS Ledger and notes is a must. This position requires a high level of multi-tasking, technical ability, prioritization, time management, and organization. Accessing multiple systems and applications is a requirement. Prior A/R experience in a medical setting preferred. May be assigned additional delegated responsibilities and special assignments by Central Billing Office Management. Individuals should be flexible to perform a variety of duties. Bilingual is preferred.
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Strength in Numbers
United Surgical Partners International (USPI) and Tenet have combined forces to create the nation’s largest ambulatory surgery provider. Our combined network of exceptional surgical and imaging facilities includes approximately 20 imaging centers, and over 265 short-stay surgical facilities. Together, our partnerships include 50 health systems and more than 4,000 physicians.
Nationwide Experience
Our partners deliver high quality ambulatory solutions in safe, efficient and caring USPI facilities in communities of every size across 29 states. Our physician partners are focused on providing quality patient care, in part because they are invested in their USPI facility. We provide the infrastructure and support they need to perform their best. This is one of the advantages of partnering with USPI.
Quality Patient Services
We share a vision with our physician and health system partners. Our goal is to provide the quality of healthcare services we would insist upon for our own families. Since our founding in 1998, this goal has helped us grow exponentially. Today, our strategic joint venture with Tenet establishes USPI as one of the nation's leading providers of ambulatory solutions.
Operating Excellence
Our size and experience in developing and operating ambulatory facilities and strategic vision allow our facilities to achieve both high patient satisfaction and solid financial results. Moreover, because we engage physicians in the governance and growth of the facility, we also achieve excellent clinical outcomes.