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Customer Service Skills Instructor

BLDG SVC 32 B-J

New York, NY

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JOB DETAILS
SALARY
SKILLS
Airport Management, Best Practices, Coaching, Customer Support/Service, Housekeeping/Cleaning, Interpersonal Skills, Language Teaching, Lesson Plans, Maintenance Services, Property Management, Record Keeping, Retail, Spanish Language, Training/Teaching, Training/Teaching Curriculum
LOCATION
New York, NY
POSTED
2 days ago
SEIU 32BJ Training Fund

Miami, Florida

Customer Service Instructor

The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.

About us:

SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

Who we're looking for:
  • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
  • Teachers who are looking to empower workers through industry skills education.
Responsibilities:
  • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
  • Teach course content using a student-centered teaching approach.
  • Maintain and submit records of attendance.
  • Maintain ongoing communication with supervisor.
  • Participate in relevant professional development activities, as available.
Qualifications:
  • Experience teaching or training in customer service or related fields.
  • Knowledge of customer service principles and best practices.
  • Experience working in service industries such as property management, airports, hospitality, or retail.
  • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
  • Ability to use digital platforms to instruct, communicate, and record program data.
  • Spanish proficiency required. All classes are taught in Spanish.
COVID-19 Considerations
  • Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
  • Compliance with current COVID-19 protocols of the organization.
Classes Offered
  • Variable schedule that could include weekday, some weekday evenings, and some Saturdays
Location(s)
  • All classes are delivered at the Miami Airport
Compensation:
  • $50 per teaching hour
  • Paid preparation time
  • Paid in-house training, coaching, and professional development opportunities

About the Company

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BLDG SVC 32 B-J