Call Centers, Call Volume, Communication Skills, Consultative Sales, Customer Experience, Customer Relations, Customer Support/Service, Documentation, Inside Sales, Leadership, Organizational Skills, Problem Solving Skills, Relationship Management, Sales, Sales Management, Scripting (Scripting Languages)
- 401(k)
- Flexible schedule
- Opportunity for advancement
- Bonus based on performance
Job Title: Customer Service & Inside Sales Lead
About the Role
We are seeking a high-energy, professional Customer Service & Inside Sales Representative to join our growing team. This role is ideal for a communicator who excels in a fast-paced environment and enjoys a blend of inbound support and proactive outbound outreach. You will be the face (and voice) of our company, ensuring every customer feels heard while identifying opportunities to provide them with additional valuable solutions.
Key Responsibilities
- Engagement: Manage a high volume of outbound calls with a friendly, professional demeanor.
- Consultative Sales: Actively listen to customer needs to recommend products or services that provide genuine solutions.
- Relationship Management: Serve as a primary point of contact, resolving inquiries efficiently to ensure a "best-in-class" customer experience.
- Documentation: Accurately track customer interactions and sales leads within our system to ensure seamless follow-up.
What We’re Looking For
- Call Center Expertise: Proven experience managing high-volume call traffic in a professional environment.
- Management Background: Prior experience in a leadership or management capacity is highly preferred.
- Sales Savvy: Experience in Inside Sales or a "consultative sales" environment is a major plus.
- Communication Skills: Ability to remain calm, professional, and helpful under pressure.
- Problem Solvers: Someone who doesn't just read a script but looks for the best outcome for the customer.
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PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC