Lead Management Specialist — USA Insulation of Central Kentucky Lexington, KY | Full-Time | In-Office | $17–$25/hr + Performance Bonus
What this job actually is:
Inbound leads come to us — homeowners who already want help with their insulation. Your job is to answer the phone and emails, have a real conversation, figure out if we're the right fit for them, and get them booked with one of our estimators. That's the core of it.
We'll train you on everything about what we do and how we do it. You don't need to know insulation. You need to be genuinely good with people and care whether the conversation goes well.
This is a Monday–Friday, in-office role based in Lexington. No nights, no weekends, no cold calling.
Day to day, you'll be:
Answering inbound calls and web leads from homeowners
Qualifying prospects and scheduling on-site estimates
Following up with leads who haven't booked yet
Keeping our CRM and job tracking system clean and up to date
Communicating any scheduling changes between customers and our field team
You're a strong fit if you:
Hold a warm, confident conversation and make people feel heard — not just processed
Follow through without being reminded
Are comfortable on a computer (we use basic CRM and scheduling tools — nothing complicated)
Want to actually grow within a company that will notice when you're good
What you get:
$17–$25/hr depending on experience
Performance bonuses tied to booking metrics
PTO and paid holidays
A small, tight team where your work matters and your name gets remembered
Why this job over the others:
We're locally owned. You'll know the owner. When you do something well, it gets noticed — not buried in a corporate org chart. We're growing, and the people who come in early and prove themselves have a path here.
If you're looking for somewhere to put your head down, actually be good at your job, and get rewarded for it — this is worth a conversation.