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Customer Service, Sales Support Representative

Rodenhiser Home Services Inc

Holliston

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accidental Death and Dismemberment (AD&D), Community and Social Services, Compensation Management, Concrete, Continuous Improvement, Customer Satisfaction, Customer Support/Service, HVAC, High School Diploma, Lead Generation, Leadership, Maintenance Services, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Project/Program Management, Sales, Sales Management, Sales Support, Schedule Development, Service Delivery, Softball, Systems Administration/Management, Team Lead/Manager, Telephone Skills
LOCATION
Holliston
POSTED
30+ days ago
Never job search again!

Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928.  Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff.  Join Rodenhiser, be a professional, and learn to excel.

At Rodenhiser:
  • You are prepared.  Our training and coaching will get you off and running from the very first day.
  • You are informed.  Managers and staff are always approachable, open, and available.
  • You are pushed.   Rodenhiser builds leaders who are focused on constant improvement and growth.  Your role will never become stagnant.
  • You have balance.  Rodenhiser offers flexible hours to best accommodate the needs of you and your family.
  • You are appreciated.  Not just by your Rodenhiser team, but by so many satisfied customers you help every day.
  • You advance.  Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.
  • You have fun.  From frequent bbq’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!
At Rodenhiser, we already have all of these benefits.  Don’t you want them too?

The Big Task
This on-site entry level position is responsible for managing the schedule of sales team members, technicians, project managers, and customers to successfully complete installation of HVAC systems.

Key Sub Tasks
  • Answer incoming customer calls in a polite and friendly manner.
  • Make outbound calls to generate leads and follow up on prospects.
  • Manage Sales Team’s schedules.
  • Contact customers to set up their equipment installation and schedule install crews to the jobs.
  • Ensure all subcontractors are scheduled.
  • Monitor the status and progress of install crews.
  • Check paperwork from completed install jobs on a daily basis
  • Perform other duties as assigned to support the Sales/Install Department.
Desired Skills and Experience 
  • High School diploma or equivalent. 
  • IT competent; good typist and proficient with phone systems. 
  • Exceptional customer service and organizational skills; and the ability to work well with people. 
  • Ability to multi-task and manage multiple projects at a time. 
  • Proficient in Microsoft Word, Excel and ability to learn complementary office systems. 
      What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000–$65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
       
 

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About the Company

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Rodenhiser Home Services Inc