Customer Service Sales Representative

Respond to customer inquiries and concerns via phone, email, or chat. Resolve customer issues and complaints. Provide up-to-date product and service information. Maintain accurate records of customer interactions and transactions. Escalate customer issues to the appropriate department or manager. Develop leads to grow a business. Work directly with customers to recommend products and services to fit their needs. Close sales. Upsell products and services to customers when appropriate. Ensure that the customer is satisfied and adequately taken care of while making a purchase.