Billing, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Customer Training, Detail Oriented, Documentation, Equipment Maintenance/Repair, Exceeded Sales Goal, Film, Identify Issues, Loyalty Programs, Maintain Compliance, Marketing, Mobile Applications, Operational Support, Problem Solving Skills, Retail Operations, Sales, Sales Closing Skills, Sales Cycle, Sales Management, Sales Support, Sales Tools, Smartphones, Software Porting, Time Management, Wireless Communications
Trinity Concepts Inc. is the marketing firm that believes the real work and the real competition begin after the sale. The Customer Service Sales Associate goes head-to-head with customer uncertainty, troubleshooting potential drop-offs, and turning complex tech setups into simple victories for our brand.
As a Customer Service Sales Associate , you’re the closer who ensures every activation is game-ready. The Customer Service Sales Associate executes flawless number porting, verifies device compatibility like a scout analyzing film, and optimizes accounts so customers go from unboxing to dominating on America’s most reliable 5G network—no turnovers, no delays.
Core Functions of the Customer Service Sales Associate
- Respond to residential customer inquiries about AT&T smartphones, wireless plans, and contract details, providing accurate support to ensure a smooth sales cycle.
- Educate customers on AT&T’s 5G network, explaining device settings and plan features that deliver a superior mobile experience.
- Review sales structures and recommend tailored AT&T wireless adjustments to improve billing efficiency, device longevity, and customer satisfaction.
- Process activations, equipment returns, and service orders with precision, maintaining CRM accuracy, billing compliance, and secure documentation.
- Troubleshot connectivity and smartphone setup challenges, coordinating with Customer Service Sales Associates to deliver timely resolutions.
- Exceed operational support goals by driving account retention and ensuring promotional credits are applied correctly to reinforce AT&T’s brand value.
Education & Experience Needed for the Customer Service Sales Associate
- Experience in customer support, retail operations, or sales with proven accuracy and customer loyalty building.
- Strong communication and problem‑solving skills to explain AT&T billing cycles, mobile data usage, and device features.
- Proficiency in CRM platforms, sales management tools, and smartphone diagnostic apps to track interactions and ensure compliance.
Preferred Skills for the Customer Service Sales Associate
- Manages high volumes of sales documentation and follow-ups efficiently.
- Learns new promotions, device specifications, and system updates quickly.
- Supports active sales teams with timely and accurate information.
- Demonstrates strong attention to detail across all sales activities.