Customer Service Reservationist

Customer Service Representative

Transdev in East Point, GA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Position Details

• Type: Non-CBA Position
• Compensation: Competitive compensation package of minimum $16.00 - $19.75
• Benefits:
• Vacation: Minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 9 days (8 standard and 1 floating)
• Other standard benefits: 401k retirement plan, medical, dental, and vision, life insurance, short-term disability, voluntary long-term disability.
• Note: Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Maintain a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs including cannabis for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

Additional Information

• Job Category: Customer Service
• Job Type: Full Time
• Req ID: 4198
• Pay Group: F0M
• Cost Center: 404

Drug-Free Workplace If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time, be able to pass a drug screen, and background check.

California Applicants Please Click Here for CA Employee Privacy Policy.

Contact Find out more at http://www.TransdevNA.com or watch an overview video.